Our Solutions
Comprehensive IT infrastructure management
Ongoing technical support service
Data Optimization
Outsourcing of specialized human resources
Transparency in Costs and Operational Efficiency
Customer Benefits
- Reducing the Barrier to Entry: Adopt advanced technologies without high upfront costs (TCO).
- Avoid Technological Obsolescence: Stay up to date with managed services instead of physical equipment.
- Monitored Solution: Guarantee quality of service (QoS), uptime and constant availability.
- Flexibility in the Grade of Service: Choose the level of service that best suits your needs (bronze, silver, gold).
- Measurable and Controllable SLA: Ensure a clear service level agreement, with regular reporting.
- Comprehensive Supplier: Simplify your management with a single point of contact for all your IT services.
- Reduction of IT Expenses: Outsource your operation and reduce operating costs.
- Best Response Time: Respond quickly to new requirements with a specialized team.
Service life cycle
Service levels
Level 1 - Monitoring
-health check
- Monitoring
- Reports generation
- Management and escalation of critical requirements
- Basic troubleshooting
Level 2 - Operations
- Remediation
- Backup and restore
- Request and incident management
- Change management
Level 3 - Administration
- Application management
- Resolution of critical problems
- In-depth management of incidents and problems
- Root cause analysis
- Performance and capacity management
Level 5 - Staffing/
Outsourcing
